Roadrunner

My Roadrunner was out all day yesterday (I changed the date stamp on this so it'll appear as having been written on Wednesday). I noticed the lights were out on the cable modem when I woke up but figured that it was an interruption in CATV service and it'd be back soon.

Nope. When I got home from work 9 hours later the modem lights were still out except for that one flickering light that should be steady. Not a good thing. So... I started a phone call that just kept going and going and going. It was like that EverReady Energizer Bunny but even more annoying---if that's possible.

I ended up talking to three people, from the accents they seemed to be in different countries, and each time I had to go through the whole trouble shooting spiel. Very time consuming. The end result is a diagnosis of "dead modem" and a service call between 1:30 - 3:30pm today (Thursday) to swap it out.

That was at 8pm my time. Wednesday. At a few minutes before midnight the cable modem just started working again. Grrrr. So, how far can I trust the damn thing?

Comments

Anonymous said…
Don't... either it will just break again, in which case you'll have a new one. OR... the actual problem will come back, but they'll have to dig deeper to find the cause other than just tossing a new modem at it.
10:18 AM
Jan said…
That has to be one of the most frustrating things about the world we live in, foreign language customer service. Hope all goes well.
10:34 AM
utenzi said…
You're probably right, NCP, but I didn't want to be out from work today so I canceled the service call this morning. Too much tissue culture going on today---and cells won't wait when they're hungry and crowded.
10:41 AM
Nina said…
I broke up with roadrunner and TWC for similar reasons in 2006. I have not missed the television - or the spotty internet service - one bit. Netflix and iTunes can supply you with watchables, and considering the customer service at TWC, the cost of Netflix and iTunes is worth it.
12:56 AM
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