Dell Sucks
At 10:25pm tonight Dell sent me the following Email:
This note is in reference to your recent order for a Fuji Photo Film FinePix S700 digital camera.
Regrettably, we had to cancel your recent order for the Fuji S700 digital camera as we are unable to ship your order. Due to an internal system error, your order included discounts that should not have been applied.
Dell specifically indicate on our web pages, catalogs, and advertising that Dell cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. In addition, our email documentation provided to customers as they place orders states: Please note that Dell cannot be responsible for typographical or other errors, and reserves the right to cancel any orders resulting from such errors.
We apologize for the inconvenience this has caused. We truly value our relationship and reputation with our customers. Please be assured that we are working hard to try and prevent similar issues going forward.
Thanks for choosing Dell.
Since they're the ones that screwed up you'd think they'd at least give a coupon or something for a future purchase. Dell sucks. Like monkey balls, or something similarly nauseating. I have a Dell desktop but I doubt it'll ever be joined by a younger brother now.
This note is in reference to your recent order for a Fuji Photo Film FinePix S700 digital camera.
Regrettably, we had to cancel your recent order for the Fuji S700 digital camera as we are unable to ship your order. Due to an internal system error, your order included discounts that should not have been applied.
Dell specifically indicate on our web pages, catalogs, and advertising that Dell cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. In addition, our email documentation provided to customers as they place orders states: Please note that Dell cannot be responsible for typographical or other errors, and reserves the right to cancel any orders resulting from such errors.
We apologize for the inconvenience this has caused. We truly value our relationship and reputation with our customers. Please be assured that we are working hard to try and prevent similar issues going forward.
Thanks for choosing Dell.
Since they're the ones that screwed up you'd think they'd at least give a coupon or something for a future purchase. Dell sucks. Like monkey balls, or something similarly nauseating. I have a Dell desktop but I doubt it'll ever be joined by a younger brother now.
Comments
Merry Christmas, Dave!
Tazz, while I can see their use, ethics have never been a good fit for me. LOL I don't mind them not honoring the price, but I do mind them doing it after their initial confirmation of the validity of the order--and the insinuation in their letter that it's all the consumers fault. That just strikes me as bad PR.
Dell sucks. And now you don't get that camera you were hoping for. Sorry!
Retailers should honor their mistakes. When I worked at Mervin's part-time some years ago, they had a return policy that stated they would accept returns in any condition at any time. Some families took advantage of the policy to replace jeans their children had grown out of. The worst example I saw was a sport's jacket that was in shreads (Mervin's stopped selling those jackets at least 5 years before). Maybe that's one reason they went out of business - but I'm sure it brought in more business than it cost.
Slug guts to Dell!
Plus, their letter was poorly crafted. They could at least have admited fault and said - "hey - we just got too many orders and can't deal with honoring this"
poopheads