My Roadrunner was out all day yesterday (I changed the date stamp on this so it'll appear as having been written on Wednesday). I noticed the lights were out on the cable modem when I woke up but figured that it was an interruption in CATV service and it'd be back soon.

Nope. When I got home from work 9 hours later the modem lights were still out except for that one flickering light that should be steady. Not a good thing. So... I started a phone call that just kept going and going and going. It was like that EverReady Energizer Bunny but even more annoying---if that's possible.

I ended up talking to three people, from the accents they seemed to be in different countries, and each time I had to go through the whole trouble shooting spiel. Very time consuming. The end result is a diagnosis of "dead modem" and a service call between 1:30 - 3:30pm today (Thursday) to swap it out.

That was at 8pm my time. Wednesday. At a few minutes before midnight the cable modem just started working again. Grrrr. So, how far can I trust the damn thing?


Don't... either it will just break again, in which case you'll have a new one. OR... the actual problem will come back, but they'll have to dig deeper to find the cause other than just tossing a new modem at it.
jan said…
That has to be one of the most frustrating things about the world we live in, foreign language customer service. Hope all goes well.
utenzi said…
You're probably right, NCP, but I didn't want to be out from work today so I canceled the service call this morning. Too much tissue culture going on today---and cells won't wait when they're hungry and crowded.
Nina said…
I broke up with roadrunner and TWC for similar reasons in 2006. I have not missed the television - or the spotty internet service - one bit. Netflix and iTunes can supply you with watchables, and considering the customer service at TWC, the cost of Netflix and iTunes is worth it.

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